System Status & Maintenance Updates

Welcome to our system status page. Here you’ll find real-time updates on the operational status of our services, including both planned maintenance and unplanned outages. We’re committed to transparency and minimising disruption, and we’ll keep this page updated with all the latest information.

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Unplanned Incidents & Outages ⚠️

If something breaks, this is where you’ll hear about it first. We’ll post incident details, regular updates and resolution notices here.

Current Issues

Application Outage

    • Start Date: 02/05/2025

    • Status: Resolved

    • Impact: Viewing applications

    • Next Update: –

    • Affected Regions: UK only

    • Updates:

      • 9am BST – An unexpected error has occurred with the server processing applications. This is currently being analysed as a priority. Any application viewing, retrieving or forwarding will be unavailable at this time. Application processing will queue until resolved.

      • 1pm BST – Update: Repairs are progressing as planned, and we remain on track to resolve the issue later today. We’ll share another update as soon as more information is available.
      • 4pm BST – Update: A fix has been implemented and services appear to be functioning as expected. We are now monitoring the situation to ensure stability. Queued applications are now beginning to push through and we expect the queue to clear in no longer than 2 hours. Further updates will be provided before end of play.
      • 6pm BST –  Update: All services functioning as expected.

Planned Maintenance 📅

We occasionally perform scheduled maintenance to improve performance, security and reliability. These updates are carefully planned to minimise user impact.

Upcoming Maintenance

There is no planned maintenance at this time.